Legal Notice & Terms of Service

Last updated: December 4, 2025

1. Legal Information

1.1 Company Details

Business Name: Atlas Journey
Guide: Ibrahim
Location: Azilal, Atlas Mountains, Morocco
Email: contact.atlasjourney@gmail.com
Phone: +212 677 939 592
WhatsApp: +212 677 939 592

1.2 Business Registration

Atlas Journey operates as a licensed tourism service provider in Morocco, specializing in Atlas Mountains trekking and desert tours.

1.3 Website Hosting

This website is hosted and maintained for Atlas Journey.

2. Terms of Service

2.1 Acceptance of Terms

By accessing and using the Atlas Journey website or booking our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2.2 Service Description

Atlas Journey provides:

• Mountain trekking tours in the Atlas Mountains
• Desert tours to Zagora, Chegaga, and other destinations
• Day excursions to various Moroccan locations
• Cultural tours of Morocco's imperial cities
• Custom and combined tour packages
• Professional guide services
• Accommodation and meal arrangements

3. Booking Terms

3.1 Booking Process

Bookings can be made through:

• Email: contact.atlasjourney@gmail.com
• WhatsApp: +212 677 939 592
• Phone: +212 677 939 592
• Contact form on our website

3.2 Booking Confirmation

A booking is confirmed once you receive written confirmation from Atlas Journey via email or WhatsApp, and any required deposit has been paid.

3.3 Payment Terms

• Deposit: A deposit may be required to secure your booking
• Full Payment: Balance payment is typically due before the tour start date
• Payment Methods: Cash, bank transfer, or other agreed methods
• Currency: Prices are quoted in Euros (€) or Moroccan Dirham (MAD)

3.4 Cancellation Policy

• By Customer: Cancellation terms vary by tour. Please contact us for specific details
• By Atlas Journey: In rare cases, we may need to cancel or modify tours due to weather, safety concerns, or other unforeseen circumstances. In such cases, we will offer alternatives or full refunds
• Refunds: Refund policies depend on the timing and nature of the cancellation

4. Customer Responsibilities

4.1 Health & Fitness

Customers must:

• Ensure they are physically fit for the chosen activity
• Disclose any medical conditions that may affect participation
• Obtain necessary vaccinations and travel insurance
• Bring appropriate medications and personal items

4.2 Travel Documents

Customers are responsible for:

• Valid passports and visas
• Travel insurance (highly recommended)
• Compliance with Moroccan entry requirements

4.3 Conduct

Customers must:

• Follow guide instructions for safety
• Respect local customs and culture
• Take care of provided equipment
• Behave responsibly toward other participants and locals

5. Liability & Insurance

5.1 Limitation of Liability

Atlas Journey takes reasonable care to ensure safe and enjoyable tours. However:

• Trekking and outdoor activities involve inherent risks
• Customers participate at their own risk
• Atlas Journey is not liable for accidents, injuries, or losses beyond our direct control
• We strongly recommend comprehensive travel and medical insurance

5.2 Insurance Requirement

We strongly recommend that all customers have:

• Travel insurance covering trip cancellation
• Medical insurance including emergency evacuation
• Personal accident insurance
• Coverage for adventure activities (trekking, hiking)

5.3 Force Majeure

Atlas Journey is not liable for failure to perform obligations due to circumstances beyond our control, including but not limited to: natural disasters, weather conditions, political instability, strikes, or pandemics.

6. Intellectual Property

6.1 Website Content

All content on this website, including text, images, logos, and designs, is the property of Atlas Journey or used with permission. Unauthorized use is prohibited.

6.2 Photography

Photos taken during tours may be used by Atlas Journey for promotional purposes. If you do not wish to be featured, please inform us in writing.

7. Privacy & Data Protection

Your personal data is protected in accordance with GDPR and our Privacy Policy. We collect, process, and store your information only as necessary to provide our services.

8. Website Use

8.1 Acceptable Use

When using our website, you must not:

• Use it for any unlawful purpose
• Attempt to gain unauthorized access
• Transmit viruses or malicious code
• Scrape or copy content without permission
• Interfere with website functionality

8.2 Accuracy of Information

We strive to provide accurate information but cannot guarantee that all details are error-free. Tour itineraries, prices, and availability are subject to change. Always confirm details before booking.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Facebook, Instagram). We are not responsible for the content or practices of these external sites.

10. Dispute Resolution

10.1 Complaints

If you have a complaint, please contact us immediately:

• During the tour: Speak with your guide
• After the tour: Email contact.atlasjourney@gmail.com

We aim to resolve all complaints fairly and promptly.

10.2 Governing Law

These Terms of Service are governed by the laws of Morocco. Any disputes will be subject to the jurisdiction of Moroccan courts.

11. Changes to Terms

We may update these Terms of Service periodically. The "Last updated" date at the top indicates when changes were made. Continued use of our services constitutes acceptance of updated terms.

12. Contact Information

For questions about these Terms of Service or any legal matters:

Atlas Journey
Ibrahim (Guide)
Azilal, Atlas Mountains, Morocco
Email: contact.atlasjourney@gmail.com
Phone: +212 677 939 592
WhatsApp: +212 677 939 592

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