Privacy Policy

Last updated: December 4, 2025

Your privacy is important to us. Atlas Journey is committed to protecting your personal data and respecting your privacy rights in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Data Controller

Atlas Journey
Ibrahim (Guide)
Azilal, Atlas Mountains, Morocco
Email: contact.atlasjourney@gmail.com
Phone: +212 677 939 592

2. What Personal Data We Collect

We may collect and process the following personal data:

2.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number
  • Booking Information: Tour preferences, dates, number of participants
  • Communication Data: Messages sent through contact forms or WhatsApp
  • Payment Information: Billing details (processed securely by third-party payment providers)

2.2 Information Collected Automatically

  • Technical Data: IP address, browser type, device information
  • Usage Data: Pages visited, time spent on site, referring pages
  • Cookies: See our Cookie Policy for details

3. Legal Basis for Processing

We process your personal data based on:

  • Consent: You have given explicit consent for specific purposes
  • Contract Performance: Processing is necessary to fulfill booking agreements
  • Legitimate Interests: To improve our services and communicate with you
  • Legal Obligations: To comply with applicable laws and regulations

4. How We Use Your Data

We use your personal data to:

  • Process and manage your tour bookings and inquiries
  • Communicate with you about tours, schedules, and updates
  • Provide customer support and respond to your requests
  • Improve our website and services
  • Send promotional materials (only with your consent)
  • Comply with legal and regulatory requirements
  • Prevent fraud and ensure security

5. Data Sharing and Transfers

We do not sell your personal data. We may share your data with:

  • Service Providers: Accommodation partners, transport providers (only as necessary for tour operations)
  • Communication Platforms: WhatsApp, email providers (with your consent)
  • Payment Processors: Secure third-party payment services
  • Legal Authorities: When required by law
International Transfers: Some of our service providers may be located outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in accordance with GDPR.

6. Data Retention

We retain your personal data only as long as necessary:

  • Active Bookings: For the duration of the tour and 2 years after for legal/warranty purposes
  • Inquiry Data: Up to 3 years if no booking is made
  • Marketing Data: Until you withdraw consent or request deletion
  • Legal Requirements: As required by applicable laws (e.g., tax records)

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restriction: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time
  • Right to Lodge a Complaint: File a complaint with your data protection authority
Exercise Your Rights: To exercise any of these rights, please contact us at contact.atlasjourney@gmail.com or +212 677 939 592. We will respond within 30 days.

8. Cookies and Tracking

Our website uses cookies to improve your experience. You can control cookies through your browser settings or our cookie consent banner. For detailed information, see our Cookie Policy.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure SSL/TLS encryption for data transmission
  • Access controls and authentication procedures
  • Regular security assessments
  • Staff training on data protection

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook, Instagram, WhatsApp). We are not responsible for their privacy practices. Please review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top indicates when changes were made. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

Atlas Journey
Email: contact.atlasjourney@gmail.com
Phone: +212 677 939 592
WhatsApp: +212 677 939 592

EU Representative: If you are in the EU and have concerns about how we handle your data, you have the right to contact your local data protection authority.

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